COACHING FEES: Payment is up front and online bookable through my website (unless we have an alternative agreement).
HOURS OF WORK: My core coaching hours are Monday – Wednesday 3.30pm-8pm. I do not work weekends.
TERMINATION: In the unlikely event that you are unhappy with any part of the service, you should notify me in writing within 48 hours of the session. You may terminate this agreement at any time in writing. Refunds on payments made against future sessions, will be discretionary. Refunds requested in writing prior to the beginning of the coaching programme, will be given in less a £50 admin fee. All refunds granted will be made by bank transfer within 28 days. Any unused sessions will not be refunded, but may be rescheduled up to 12 months after initial payment.
CANCELLATION POLICY: When you buy a package of time with me, I commit to having enough time available to serve you. That affects how many other clients I can take on. Therefore, if you need to cancel, there’s no fee as long as you do it at least 24 hours in advance. For cancellations made within 24 hours, or no-shows, you will forfeit a session from your package or incur the full charge for a single session.
LATE ARRIVALS & NO SHOWS: Please ensure you are on time for your session. If you arrive late for a session, that session will still conclude at the end of the appointed hour. If you arrive 15 minutes or more past your scheduled appointment time, you will be considered a no show, the appointment will be cancelled and you will forfeit a session from your package or incur the full charge for a single session.
PRIVACY & CONFIDENTIALITY: It is important for the integrity and value of the coaching relationship that we are open and honest with each other. In this light what is discussed will remain confidential unless I am provided with information that may indicate a threat to your own life, or that of your child or someone. I reserve the right to report the information to your GP, emergency services, social services or the police. Before proceeding with this, I would inform you of my intentions.
REFERRALS: Many of my clients have come to me by referral. If coaching has produced positive results for you and / or your child, I would ask that you please share your coaching experiences with others and refer me to anybody that you know who might be interested in what coaching has to offer.
LEGAL DISCLAIMER: I base my coaching on my Life Coaching Diploma, Child Coaching Diploma and my direct and vast experience of working with adolescents and children. I draw from my observations and insights as to which techniques and actions have created the most success. I am NOT a medical professional or licensed psychologist. For issues with medical or psychological gravitas, my input is to be considered just that: input. I am not liable for the actions, behaviours, mental or emotional states of my clients (even though I do care about clients and want the best for them, I prefer to refer clients to a qualified alternative professional who is more suited to their needs).Every effort has been made to accurately represent the power of coaching and its potential. However, each individual’s success depends on his or her honesty, dedication, desire and motivation.
COACHING ETIQUETTE: Coaching is by appointment only. Please arrive on time for your appointment when I will come down to collect your child. Entry to the building is not permitted beforehand. Your cooperation is appreciated and makes for a smoother transition between clients and also respects the privacy of those families who wish to remain anonymous.