COACHING FEES: Payment is up front and online at the time of booking through my website (unless we have an alternative agreement).
HOURS OF WORK: My core coaching hours are Monday – Wednesday throughout the day up until 7pm. I do not work weekends.
SESSION TIME: I no longer coach in person. All sessions are online via Facetime, Zoom or Whatsapp. Each session is 50 minutes long and is usually purchased as a package, unless it’s a first meeting.
SESSION FOLLOW UP: After sessions, I may email suggested resources or helpful activities. If a teen or child client is distressed at the close of SESSION TIME, I will notify parents by email and advise accordingly.
OUT OF SESSION CONTACT: Clients may email with queries about bookings. See BOOKINGS & APPOINTMENTS. Client communication around issues are sensitive and treated with respect. They require considered, heart-felt responses which are not possible via text or email. To create a professional and safe framework for our work together, communication is kept to a minimum outside of SESSION TIME and via email only. It is not encouraged that parents communicate updates ahead of SESSION TIME, unless in response to SESSION FOLLOW UP, we have a prior agreement, or there is risk of harm. Parents who are concerned about their child’s safety are advised to contact emergency services.
RESPONSE TIME: If you email me outside of SESSION TIME I’ll endeavour to respond as soon possible, usually within 24 hours.
BOOKINGS & APPOINTMENTS: Clients are responsible for booking, rescheduling and canceling their own sessions using the online booking system and in line with the CANCELLATION / NO SHOW policy.
TERMINATION: In the unlikely event that you are unhappy with any part of the service, you should notify me in writing within 48 hours of the session. You may terminate this agreement at any time in writing. Refunds on payments made against future sessions, will be discretionary. Refunds requested in writing prior to the beginning of the coaching programme, will be given in less a £50 admin fee. All refunds granted will be made by bank transfer within 28 days. Any unused sessions will not be refunded, but may be rescheduled up to the agreed expiry date of the coaching package.
CANCELLATION POLICY: When you buy a package of time with me, I commit to having enough time available to serve you. That affects how many other clients I can take on. Therefore, if you need to cancel, there’s no fee as long as you do it at least 24 hours in advance. For cancellations made within 24 hours, or no-shows, you will forfeit a session from your package or incur the full charge for a single session.
LATE ARRIVALS & NO SHOWS: Please ensure you are on time for your session. If you arrive late for a session, that session will still conclude at the end of the appointed hour. If you arrive 15 minutes or more past your scheduled appointment time, you will be considered a no show, the appointment will be cancelled and you will forfeit a session from your package or incur the full charge for a single session.
PRIVACY & CONFIDENTIALITY: It is important for the integrity and value of the coaching relationship that we are open and honest with each other. In this light what is discussed will remain confidential unless I am provided with information that may indicate a threat to your own life, or that of your child or someone. I reserve the right to report the information to your GP, emergency services, social services or the police. Before proceeding with this, I would inform you of my intentions.
ADDITIONAL NOTES: The Coach is insured for Professional Indemnity and Public Liability. The Coach also has a DBS certificate (certificates upon request).
REFERRALS: Many of my clients have come to me by referral. If coaching has produced positive results for you and / or your child, I would ask that you please share your coaching experiences with others and refer me to anybody that you know who might be interested in what coaching has to offer.
LEGAL DISCLAIMER: I base my coaching on my Life Coaching Diploma, Child Coaching Diploma and my direct and vast experience of working with adolescents and children. I draw from my observations and insights as to which techniques and actions have created the most success. I am NOT a medical professional or licensed psychologist. For issues with medical or psychological gravitas, my input is to be considered just that: input. I am not liable for the actions, behaviours, mental or emotional states of my clients (even though I do care about clients and want the best for them, I prefer to refer clients to a qualified alternative professional who is more suited to their needs). Every effort has been made to accurately represent the power of coaching and its potential. However, each individual’s success depends on his or her honesty, dedication, desire and motivation.