What coaching or support do I get with my course?

You can email me directly and if it’s something I can quickly answer I will. Like anything new, I’m sure it will take you a few attempts before you get the hang of it, but don’t let that be a big thing in your head or stop you from having a try. There is an email help function so you can message me directly. Help is always close at hand.

How easy is it to use the online learning platform?

It’s easy and you can access your course on the go – tablet, phone or laptop.

  1. Click the link to access the online learning platform or go to the online learning tab on the website. 
  2. Click SIGN IN and enter the email and password that you used to make your purchase. (On a desktop, it’s on the far right-hand side. On a mobile device, click the three lines in the top right-hand corner, it’s the last option).
  3. Once you’ve signed in, you’ll see your course, click on that and hey presto, you’re ready to go!
How do I know what course to buy?

Each course explains clearly what is involved. All courses lead to the same place – a happy, connected resilient family. If you don’t know where to start, go with You’re Never Fully Dressed Without a Smile.

How do I explain online coaching to my child?

Let your child virtually ‘meet‘ me by listening to the ‘Truly Madly Smiley’ podcast. The kids really love it and it’s such a good way to demonstrate what it will be like to work with me. They will feel like they already know me and are usually very excited about coaching or more onboard with the idea of coaching. 

Alternatively, keep it really simple, light and age-appropriate. For example, when you are trying to get your child to engage in your online learning pack or master class, it’s all about the language you use and what you call it. If you make it fun, your child will respond accordingly. If you make it sound like school or hard work or about your agenda, it’s very likely they will lack enthusiasm too. How about saying something like: ‘There is a special show with Smiley on the iPad which I want to watch. It’s going to help us have a calmer happier family. I really want that for us because I love you. We need pens, paper and it’s going to be a lot of fun. I thought we could watch it together because I’d really love to spend some time with you.’ *smile and relax*

If your child is resistant, you watch it and leave them to play nearby. If they hear something that is meant for them, they will come over.  So for a Speak to Smiley Call, I would say something like: ‘So wouldn’t it be fun to have some special time with Smiley to talk about all the wonderful things you have been doing since you started. You can also tell her the bits that were a bit tricky and she will listen really carefully so she can help you with that.’  

I don't think my child will like it or I'm worried they won't do it

Is this true or is this your fear?  If it is: get out of your child’s way and let them discover that for themselves!!!

If your child likes watching TV or YouTube, there is a very big chance they will watch this class. If you are watching it with them and there is a chance for you to snuggle and be close, they are going to want to do it. No child is going to turn down that opportunity. Children are constantly sniffing out your love and approval so if it’s up for grabs, they will be there.

Sometimes parents say their child won’t like or won’t do something because of their own stuff and they haven’t even asked their child. Granted there will be some children who don’t like it, but give it a go and try. You won’t know unless you try! You may even be surprised how your child responds…lots of people often are!

How do I get my child involved + engaged?

In all my years of coaching, I see how children engage based on your approach to coaching. If you are excited, enthusiastic and positive, then they will be on board. They may not approach it the way you would and that’s OK. They may not sit still and want to do other things while they listen. Please let them. Trust that everything they need to hear at the right time will be revealed to them (and to you!). The courses are written with a big dose of fun and creativity. They are light-hearted and practical. That’s how Smiley rolls and children relish the opportunity to draw and write about their lives. It’s nice when somebody is interested in YOU isn’t it? When you feel seen and heard for who you are. This is also why I say tackle your struggle as a family. There is nothing worse than feeling like you are the only one with a problem and actually in most families, that is not the case. The family is a system and everybody has their part to play. You are all energetically feeding off one another. Everybody needs to take responsibility for their part. It really helps if the big people in the family can guide and gently lead by example. Everybody gets involved and if you are leading the way, they will follow.  

Let your child virtually ‘meet‘ me by listening to the ‘Truly Madly Smiley’ podcast. The kids really love it and it’s such a good way to demonstrate what it will be like to work with me. They will feel like they already know me and are usually very excited about coaching or more onboard with the idea of coaching. 

Doesn't my child need to be with you so you can help them?

No. Most of the work and processing is done by the child and is done between sessions. We can’t see it because it’s what I call: joining the dots. The information goes from their brains (self awareness) into their hearts and souls. It takes time and sometimes repetition for them to find their way with it but eventually they do. What also helps is the worksheets and putting pen to paper (whether that is drawing or writing it doesn’t matter), it cements their learnings. Discovering and learning needs to be fun and relaxed with no pressure for desired outcomes.

The children are the ones who do the work. Not me! They are the ones who have the answers they need to take them beyond their struggle and my coaching programmes are simply brilliant at asking the right questions and leading them on that path. That is what coaching does. The courses are tried and tested and their content gives your child what they need to feel better. Check out the testimonials to see how people feel about working with me. 

I'm not good with technology and don't think this is for us

You don’t have to be a wizard with tech stuff. Besides maybe your children will intuitively know what to do. They seem to know way more than I do these days – I must be getting old. I will guide you through the process and once you’ve done it once and seen how easy it is, you won’t look back. It only becomes a block to coaching if you see it that way in your mind 🙂 It doesn’t have to be and even though I was resistant to being coached online initially, I realised that it can be just as powerful as face-to-face.

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